DgP - AO - Service Delivery - Darlington

Job Description


To provide a comprehensive, efficient and effective range of facilities services, supporting the operational needs of a business unit property portfolio to meet our corporate and environmental goals.

Key Responsibilities:

1. Act as an initial point of contact, communicating and filtering information for the team so that advice and support is delivered accurately and standards and priorities are met.

2. Provide a timely and accurate administrative support service to the line manager / team, ensuring efficient systems are in place to maximise the effective use of line manager’s / team’s time.

3. Organise, maintain and develop information storage and retrieval systems and ensure that information is up to date and readily accessible to facilitate departmental workflow.

4. Check compliance with environmental standards and service levels and Inspection, monitoring and survey work, in order to carry out and support the business plan and environmental outcomes.

5. Participate in the development of teamwork plans and deliver any agreed actions effectively, to contribute to business planning and delivery.

6. Develop and maintain a strong customer focus to ensure effective relationship building and partnership working to support environmental goals.

7. Carry out delegated Site Responsible Officer tasks at defined properties as agreed with the Site Responsible Officer.

Scope of the Role:

Key customers and stakeholders:

1. The primary customers for this role are Defra Group Property. Core Defra, Network Bodies (e.g. Environment Agency, Natural England, FERA, DECC, Animal & Plant Health (APHA), CEFAS.

2. The primary stakeholders are Interserve FM, Montague Evans, Capita, GPU (government property unit) and wider govt depts. as required.
Previous experience essential to the role:

A Customer Service, Reception or Facilities Management related role.

Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery.

IT skills (Microsoft Office). The job holder will have to learn in-house systems.

Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.

Maintaining good relationships with contractors, suppliers and other stakeholders.

Supporting local project management.

Providing a Helpdesk service to customers.


The post holder should be educated to GCSE level or equivalent.
We’ll assess you against these behaviours during the selection process:

Delivering at Pace
Managing a Quality Service
Working Together
Technical skills
We’ll assess you against these technical skills during the selection process:

GPP Understanding and Complying with Statutory, regulatory and professional requirements
GPP Interpretation and analysis of data to inform decision making.

Access to learning and development tailored to your role
A working environment that supports a range of flexible working options
A working culture which encourages inclusion and diversity
A civil service pension

Service Delivery
Website Link
  • Date Posted
  • 11 October 2020 12:43 pm
  • Applicants Applied
  • 0 Resumes Sent
  • Location
  • Job Title
  • DgP - AO - Service Delivery - Darlington
  • Hours
  • Unknown
  • Salary
  • £21,048 Fixed Salary (annually)
  • Experience
  • Bachelor's degree
Company Details