IT Support Assistant Apprentice - QA LIMITED

Job Description


ABTA has been a trusted travel brand for 70 years, offering advice and guidance to the travelling public, as well as leading the travel industry in supporting high service standards, working with our Members on health and safety, and promoting responsible tourism at home and abroad.

Our offer of support, protection and expertise means you can have confidence in ABTA; and a strong trust in our Members. These qualities are core to us as they ensure that you remain confident in the holidays and travel experiences that you buy from our Members.


You will support ABTA’s staff in the use of Information Technology across the business and will work with the IT Team to support the integrity of the system as a whole to promote and adhere to the company values of ABTA (be there, be trusted be ambitious) through the every touch behaviour framework.

Values and behaviours:

Ability to understand, demonstrate and apply our ABTA values:

Be there

Be trusted

Be ambitious

These values are embedded in all our roles through our every touch behaviour framework and staff members must evidence their attitudes and behaviours as part of their role here at ABTA through the every touch quarterly Check-in with their line manager:


Customer experience

Personal growth


Team work

Agile Working Style:

This role falls within the Occasional Mixed Working agile working style (see ABTA’s Agile Working Policy).

Your general duties:

Be the first responder on the ABTA Service Desk for general IT issues, ensuring support processes are followed across the business

Deliver exceptional, high quality, accurate customer service first time and in every interaction

Support the infrastructure of the ABTA IT system

Support the ABTA telephone system

Provide support to users including applications such as MS Office (Outlook etc)

Work with the IT team to identify improvements to the support process

Daily housekeeping tasks to ensure system stability

Support the rest of the IT team as required.

Desirable skills:

Awareness of Microsoft Server Systems

Ability to diagnose and correct system issues, ensuring affected users are kept informed of progress

Ability to gain credibility and explain technical issues to non-technical colleagues

Good communication and interpersonal skills

Knowledge of MS Office products

A good customer service ethos.

Personal qualities:



Customer Service and Support

Business & Product Awareness

Drive & Commitment

Technical Competency

Planning & Organising


Creative & Analytical Thinking

Desired qualifications:
5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

IT Support Assistant
+44 345 074 7829
Website Link
  • Date Posted
  • 12 January 2021 5:27 am
  • Applicants Applied
  • 0 Resumes Sent
  • Location
  • Job Title
  • IT Support Assistant Apprentice - QA LIMITED
  • Hours
  • Unknown
  • Salary
  • £21,158 Fixed Salary (annually)
  • Experience
  • Bachelor's degree
Company Details